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FAQ

Frequently Asked Questions

1. Finish adding your items to your shopping cart.

2. Click on the shopping cart icon on the top right corner of your screen.

3. If you see all the items you want in your cart then you can continue through our checkout by clicking on the orange "CHECK OUT" button at the bottom of the page.

4. You may choose to process through our regular website checkout or through express checkout options. Please see the express checkout options below.

  • If you wish to continue through PayPal, please click on the PayPal button.
  • If you wish to continue through Apple Pay, please click on the Apple Pay button.
  • If you wish to continue through Google Pay, please click on the Google Pay button.

 

5. You will be transferred to our Customer Information page and will be prompted to enter your:

  • Email address
  • Name
  • Shipping Address

 

6. If you have a valid discount code, you may enter it in the " Discount code" field. Be sure to click on the "Apply"  button in order to have your discount activated and applied to your order.

7. Continue by clicking “Continue to Shipping” button. Please make sure you have input your shipping address correctly.

8. Choose your preferred shipping method. Once everything is completed, click on “Continue to Payment Method”.

9. From here you will be prompted to enter in your payment details for your order.

10. Once you have completed the form, click on the "Complete Order" button. You will be brought to a screen that provides an order summary together with an on-screen order confirmation, as well as a second confirmation via e-mail.

 


 

* Should you encounter any difficulties during the checkout process, please feel free to contact our customer service team by sending us an email at JourneyDanfack@outlook.com

You will receive an email confirmation containing the Order Number and details of your purchase. Once your order has been shipped you will receive another email confirmation, your shipping confirmation email, which will contain your tracking number and other details regarding order status in it.

Cancellation of order is allowed within 8 hours after placing your order. After that time, cancellation of any kind will no longer be entertained. You may contact us via JourneyDanfack@outlook.com to request for cancellation.

We source our inventory from several locations within the US, Europe, and Asia. In order to keep our inventory affordable, fresh, and up to date with the latest styles we have a centralized fulfillment center in Asia that all of our products ship from.

 

Order Edit/Change/Cancellation

 

 

- Once your order is placed and if you haven't contacted us within 8 hours then it cannot be canceled or partially canceled.

 

- Once your order is placed and if you haven't contacted us within 24 hours after placing it then we can’t edit, update, or adjust your address on your order.


You may contact us via JourneyDanfack@outlook.com to request for change.

For missing or wrongly shipped items, please contact us at customerservice149@gmail.com. Please let us know your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.

We accept all major credit cards (MasterCard, Visa, American Express, and Discover, etc), as well as PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

 


Soon accepting cryptocurrency

Who doesn't love a Sale! If you have a unique coupon code that you forgot to enter and your order has not been shipped yet then please email us at JourneyDanfack@outlook.com and we will gladly make the adjustment to your order :). However, if you order has already shipped we cannot honor the coupon code since the order is already in transit to you and would be unfair to other Latest Elite customers.

If you require express shipping for your order, please contact us at customerservice149@gmail.com with the following information:

 

  • Product(s) Title(s)
  • Intended Shipping Address

 

We will reply with the shipping quote immediately :).

We are proud to say that we ship Worldwide! 

Changing of address is only allowed on or before 11:59pm (CST) on the same day of placing an order. You may contact us via customerservice149@gmail.com to request for the change.

Shipping is calculated at checkout. We offer Standard Free, Priority Insured, & Express. If you would like Express shipping then please contact us at customerservice149@gmail.com. 

 

NOTE: We love to do Free Shipping events, so please look out for them :).

All orders are shipped from our warehouse within 2-5 business days of the order being placed. Shipment will arrive in between 7-14 business days after the shipment date, depending on the availability of the carrier provider and location. We do apologize that shipment delay may occur if the shipment requires customs clearance or inspection, or transportation delay caused by carrier service.

Yes, of course. Just fill out the desired shipping address you want your order shipped to at checkout.

Here at Latest Elite we carry products that ship from different warehouses and locations. If you've ordered multiple products it is likely your items will have separate tracking numbers and will arrive within a few days of each other. 

Please be sure to check the status of each delivery for more information!

A tracking number will be provided to you in your Shipping Confirmation email. You may use the number and track your order through our Track Your Order page: https://this shop/pages/track-your-order

 

If you did not receive your tracking number for any reason then please contact us at customerservice149@gmail.com and we will provide it to you as soon as possible.

Please visit our Track Your Order page first to see if this will solve your issue :) -> https://this shop/pages/track-your-order

There are a few reasons that your tracking number is not working.

   1. You are using the wrong tracking site to track your order. 

 

  • Please use this tracking site for USA orders: https://tools.usps.com/go/TrackConfirmAction_input
  • If that doesn't work for you or you are outside of the USA, please use this tracking site: https://www.17track.net/en

   2. If you just made your order within 5 days ago from now then it just means your tracking number is still updating in the system and needs time to fetch. Please be patient, this is perfectly normal - your order is 100% on the way.

   3. If your order was shipped out 7 or more days ago and the tracking sites do not show any             updates on your tracking number then please contact at JourneyDanfack@outlook.com and we will figure out the issue immediately! 

 

Since we are working with an overseas fulfillment center please allow 4-7 days for your tracking number to be updated in their system once your shipping confirmation email is received. 

Please be assured that once your tracking number is sent to you, your order has in fact shipped. Some tracking numbers may display that your order is not found or is still in Asia even when it is well on its way to you, this is because Asia is one of the largest International postal hubs and updating their tracking systems can take time. Your order is 100% on the way.

To return an item please contact our customer care email JourneyDanfack@outlook.com with your order details and reason for return.

To view the contents of your cart, click on the Cart icon located on the top of the website page. You will then be directed to the cart page and there you can easily change the quantity you want to purchase of any item in your cart by updating the number in the quantity field. You can also delete any item in your cart by clicking the “Remove” link to the bottom of the quantity listing.

To add items to your cart:

  1. Navigate to the page of the item you are interested in and then choose your preferences of the item. When you click the “Add to Cart” button, you can click the "view cart and checkout" button that pops up or you can go to the shopping cart icon at the top right corner of the page.
  2. Enter the quantity of the item that you would like to order using the "Quantity:" field next to the image of the item. After you have entered a quantity, you can continue shopping or choose to complete your order.

Yes. We take the upmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.

Any information that you share with us is private and confidential. At no point will we share, rent, or sell your personal information without your consent, except as required by law.